Peak Business Equipment provides a 90-day comprehensive warranty covering parts, labor, and travel for all warranty-eligible repairs. After 90 days, we honor manufacturer parts warranties (typically 1 year), though labor and travel are billed separately. Warranty coverage excludes consumables, routine maintenance items, and damage from misuse or accidents. Operator setup and additional training beyond the initial 90-day period are available at our standard service rates. Extended service contracts are available for continued comprehensive coverage.

Yes, we offer comprehensive preventive maintenance contracts tailored to your equipment and production schedule. These contracts include regular on-site visits, priority technical support, online support if available, and scheduled maintenance to prevent downtime. Contact our support team to discuss a maintenance plan that fits your operation.

We maintain a local inventory of common parts and consumables for a 1-2 day standard delivery. For critical production equipment, we offer rush shipping with same-day or next-day delivery options. If you’re enrolled in a preventive maintenance contract, you receive priority parts fulfillment.

In many cases, yes. Our technicians are trained on a wide range of industrial inkjet equipment. However, we only service equipment from manufacturers with whom we have an established relationship, ensuring we have access to technical support materials, genuine parts, and factory-level assistance when needed. This allows us to provide the same quality of service regardless of where you originally purchased your equipment. Contact our support team with your equipment details, and we’ll let you know if we can provide service and support for your specific system.

Every equipment purchase includes on-site operator training during installation. This covers basic operation, routine maintenance, and common troubleshooting. Additional training sessions for new operators or advanced features can be scheduled as needed at no charge within the first 90 days.

Absolutely. Many technical issues can be resolved remotely through phone support or remote diagnostic access (where available on your equipment). Our initial remote support is provided at no charge—we’ll assess your issue, provide troubleshooting suggestions, and determine the best path forward (typically within the first five minutes). If extended remote support is needed to resolve the issue, standard service rates apply. Our technicians can walk you through troubleshooting steps, review error logs, and adjust settings remotely to minimize downtime and get you back to production quickly.

Service rates are customized based on several factors, including your location and whether you have a maintenance contract in place. Rather than publish generic rates that may not apply to your specific situation, we provide transparent quotes, so you know exactly what to expect before any work begins. Standard service calls typically include a trip charge, hourly labor, and parts. Preventive maintenance contract customers receive discounted rates and priority scheduling. Contact our support team at 314-209-7272 or support@peak.bz for a detailed quote—we’re happy to discuss your specific needs and provide clear pricing information.